Privacy Policy

Last updated: June 09, 2026

At Voiceup ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we handle information when you use our website, subscription software, APIs, and related services (collectively, the "Services").

1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect include:

Account Information: Name, email address, password credentials, and account preferences when you register.
Billing and Subscription Information: Plan selection, billing history, and limited payment confirmation details. Payments are processed by Polar. We do not store full payment card numbers.
Usage Data: IP address, browser type, device information, pages visited, feature usage, generation history, and diagnostic logs.
User Content: Text, audio uploads, scripts, and other input you submit to generate speech-to-text, text-to-speech, or related outputs.
Generated Output: Audio or text output created through the Services, stored according to your account settings and plan.
Cookies and Analytics Data: Session cookies, preference cookies, and analytics events used to operate and improve the site.
Customer Support Data: Messages, attachments, and correspondence when you contact support.
Security and Fraud Prevention Data: Login activity, abuse signals, and verification information used to protect accounts and the platform.

2. How We Use Your Information

We use collected data to:

Provide, maintain, and improve the Services.
Process subscriptions, payments, and account management.
Generate requested text-to-speech, speech-to-text, and related outputs.
Communicate with you about service updates, billing, and support.
Monitor usage, troubleshoot issues, and prevent fraud or abuse.
Enforce our Terms, including prohibitions on voice cloning, impersonation, and misuse.

3. AI Processing and Content Handling

Our Services involve AI-driven processing of text and audio. We use submitted content strictly to provide the features you request. We do not use your private content to train public models without explicit consent where required.

Voice cloning and impersonation are not supported on the platform. Users must not submit content intended to replicate identifiable individuals without authorization.

4. Sharing of Information

We do not sell your personal information. We may share data with:

Service Providers: Hosting, analytics, customer support, email delivery, and payment processors.
Payment Processors: Such as Polar, to process subscriptions and invoices.
Legal Compliance: When required by law or to protect our rights, users, or the public.

5. Data Retention

We retain information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of certain account data by contacting us.

6. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. You can manage some preferences in your account settings or contact us at support@voiceups.com.

7. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is completely secure. For more details, see our Security page.

8. International Transfers

Your information may be processed in countries other than your own. We take steps designed to protect data in accordance with this Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@voiceups.com.